Unity Bank Plc’s Managing Director/CEO, Mrs. Tomi Somefun, marked the 2024 Customer Service Week by commending the frontline staff for upholding the bank’s Customer Service Charter. This year’s theme, “Above and Beyond,” underscores Unity Bank’s dedication to its customers, with Mrs. Somefun emphasizing the pivotal role clients play in the bank’s success.
In her message, Mrs. Somefun praised the staff’s relentless efforts to prioritize customer satisfaction, highlighting the synergy between innovation and customer focus. She stated that the bank continuously invests in revamping systems and technology to meet evolving customer needs. New tools and strategies are expected to roll out in the coming months, designed to enrich customer experiences and elevate service delivery across the board.
“At Unity Bank, our mission revolves around our customers, who are the heartbeat of our operations. This year’s theme allows us to reflect on how far we’ve come by placing the customer at the center of everything we do. Whether it’s through our digital banking platforms or personalized services, our commitment is to continually enhance your banking experience,” said Mrs. Somefun.
She also acknowledged the instrumental role of the frontline staff in creating lasting customer relationships, pointing out that their professionalism, dedication, and empathy are critical in the bank’s success. “Every day, our staff members demonstrate what it means to go the extra mile, ensuring that each interaction with customers is handled with precision and care,” she added.
Unity Bank’s Chief Customer Service Officer, Elfrida Igebu, also weighed in, saying that this year’s Customer Service Week had highlighted the extraordinary lengths the customer service team goes to in exceeding expectations. “Our commitment to personalizing experiences and showcasing genuine empathy has truly set us apart. The different activities carried out during this week have solidified the bond within our team, strengthening our ability to serve customers even better.”
Throughout the week, Unity Bank organized a range of activities across its more than 200 branches nationwide to celebrate its customers and the staff who serve them. From October 7 to 11, the bank rewarded outstanding customer service staff members, reinforcing the “Above and Beyond” theme through a series of training sessions, reflections, and customer appreciation events. This celebration was designed to not only honor the staff but also recognize customers as the driving force behind Unity Bank’s continued growth.
Over the past few years, Unity Bank has doubled down on its customer-first approach by enhancing its digital strategy. Mrs. Somefun highlighted that Unity Bank has introduced innovative products such as the multilingual USSD banking service (*7799#) and the UniFi mobile banking app. These platforms have made banking more accessible to customers, enabling them to engage seamlessly with the bank’s services. The digital channels are constantly updated with new features, ensuring that customer convenience and satisfaction remain at the forefront of Unity Bank’s service delivery.
In conclusion, Mrs. Somefun affirmed that Unity Bank would continue to prioritize its customers and staff, investing in both to ensure that the bank remains a leader in customer satisfaction. The Customer Service Week not only commemorated the achievements so far but also set the stage for even greater strides in the months to come. As Unity Bank looks to the future, it remains steadfast in its commitment to “Above and Beyond,” ensuring that every customer enjoys an exceptional and enriching banking experience.
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